URBAUX - Terms & Conditions

Last updated: 2025-10-04 • Based in: Montréal, Québec, Canada

1) Agreement to Terms

By accessing or purchasing from URBAUX (the “Site” and “Services”), you agree to these Terms & Conditions (the “Terms”). If you do not agree, do not use the Site. We may update these Terms at any time; the date above shows the latest version. Your continued use after changes means you accept the updated Terms.

2) Eligibility

You must be at least 18 years old or the age of majority in your province/territory to purchase. You represent that all information you provide is true, accurate, and complete.

3) Our Business Model

URBAUX operates right now 100% using third-party fulfillment partners (“Fulfillment Partners”). Orders may ship from Canada, the U.S., the EU, or Asia, and can arrive in multiple packages. See our Shipping Policy for timelines and details.

4) Products, Pricing & Availability

  • We strive for accuracy, but product descriptions, images, dimensions, colors, pricing, and availability may contain errors or omissions.

  • We may correct errors, change or update information, or cancel orders if any information is inaccurate at any time without prior notice (including after you submit an order), to the extent permitted by applicable law.

  • Prices are shown in the currency indicated at checkout and exclude taxes, duties, and shipping unless stated otherwise.

  • Limited-quantity or promotional items may be subject to additional rules stated on the product page.

5) Orders & Acceptance

Your order is an offer to buy. We may accept or decline any order for reasons including: product unavailability, pricing/description errors, suspected fraud, or inability to verify payment/identity. If we cancel after charging you, we will issue a refund to your original payment method.

6) Payment

We accept the payment methods shown at checkout (e.g., cards, PayPal, other processors). By submitting payment, you authorize the total charge including taxes, shipping, and duties where applicable. We may use third-party payment processors; their terms may apply.

7) Taxes, Duties & Brokerage

Applicable GST/HST/QST and other taxes are added at checkout where required. Cross-border shipments may incur customs duties, VAT, and brokerage fees payable by you upon delivery unless a product is explicitly sold DDP (duties paid). See the Shipping Policy for details.

8) Shipping, Risk of Loss & Title

Shipping options and estimates appear at checkout and in our Shipping Policy. Title and risk of loss transfer to you upon delivery confirmation by the carrier at the delivery address, subject to any non-waivable consumer protections under Québec/Canadian law. We are not responsible for delays outside our reasonable control (e.g., weather, customs, carrier issues).

9) Returns, Exchanges & Issues

Please consult our Return/Refund Policy (and Shipping Policy) for how to report damaged, defective, incorrect, or missing items, timelines to contact us, and available remedies (replacement or store credit where applicable).

10) Promotions, Coupons & Gift Cards

Promotions/coupons are single-use, non-transferable, and cannot be combined unless expressly allowed. Expiry, exclusions, and minimum spend may apply. Gift cards (if offered) are non-refundable and redeemable only on the Site.

11) Pre-Orders & Backorders

Estimated ship dates are approximations and may change. We may ship items separately as they become available. You can cancel before dispatch where permitted by law and our policy terms.

12) User Accounts & Security

If you create an account, you are responsible for keeping credentials confidential and for all activity under your account. Notify us immediately of suspected unauthorized use. We may suspend or terminate accounts for violation of these Terms.

13) Acceptable Use

You agree not to:

  • Violate any law or infringe any third-party rights.

  • Interfere with Site security or attempt to access systems without authorization.

  • Use the Site for fraudulent orders, reselling without permission, or scraping.

  • Post or transmit content that is unlawful, defamatory, obscene, or infringing.

14) Reviews & User Content

If you submit reviews, photos, or other content (“User Content”), you grant URBAUX a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the Site and our marketing. You represent you own or control the rights to your User Content. We may remove content that violates these Terms.

15) Intellectual Property

All trademarks, logos, text, graphics, photos, videos, and code on the Site are owned by or licensed to URBAUX and are protected by law. You may not use our IP without prior written permission, except for personal, non-commercial browsing of the Site.

16) Third-Party Links & Services

The Site may link to third-party websites or services we do not control. We are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and may be governed by their terms.

17) Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and share personal information. By using the Site, you consent to handling your data as described there.

18) Warranties & Disclaimers

  • Except as expressly stated, the Site and products are provided “as is” and “as available”.

  • To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

  • Québec consumers: Nothing in these Terms limits your rights or mandatory warranties under the Québec Consumer Protection Act and other applicable laws.

19) Limitation of Liability

To the maximum extent permitted by law, URBAUX and its directors, employees, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, or data, arising from or related to your use of the Site or purchase of products. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim. Québec consumers: statutory protections that cannot be limited remain in full force.

20) Indemnification

You agree to indemnify and hold harmless URBAUX from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Site, to the extent permitted by law.

21) Governing Law & Dispute Resolution

These Terms are governed by the laws of Québec and Canada, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction and venue of the courts located in Montréal, Québec, for any dispute, subject to non-waivable consumer forum rights that may apply.

22) Force Majeure

We are not responsible for any delay or failure to perform due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, public health events, labor disputes, governmental actions, customs inspections, or carrier/network disruptions.

23) Severability & No Waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not waive that right.

24) Assignment

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. You may not assign these Terms without our prior written consent.

25) Entire Agreement

These Terms, together with our Shipping Policy, Return/Refund Policy, and Privacy Policy, constitute the entire agreement between you and URBAUX regarding the Site and purchases.

26) Contact

URBAUX
Montréal, Québec, Canada
Email: urbaux01@gmail.com
Business hours: Mon–Fri, 9:00–17:00 ET

Note: This document is for general informational purposes and does not constitute legal advice. For specific compliance questions, consult qualified counsel in Québec.